The Crystal Collective Last Updated: 24 May 2026

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Welcome to The Crystal Collective. Your privacy matters to us, and we are committed to protecting your personal information while creating a safe and intentional online experience.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from The Crystal Collective website.

1. Who We Are

The Crystal Collective is a UK-based business offering crystals, spiritual tools, educational content, and related products designed to support personal growth, alignment, and self-discovery.

For the purposes of UK data protection law, The Crystal Collective is the “data controller” of your personal information.

If you have any questions regarding this Privacy Policy, you can contact us at:

Email: eleanor@thecrystalcollective.co.uk

2. What Information We Collect

We may collect and process the following personal information:

Information You Provide

• Name 
• Billing and delivery address 
• Email address 
• Phone number 
• Payment information (processed securely through third-party providers) 
• Messages sent through contact forms, bookings, or social media 

Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Time spent on the website 
• Cookies and usage data 

3. How We Use Your Information

We use your information to:

• Process and fulfil orders 
• Deliver products and services 
• Respond to enquiries 
• Send order updates and customer service communications 
• Improve the website and customer experience 
• Send newsletters or marketing emails (only where consent has been given) 
• Prevent fraud and maintain website security 
• Comply with legal obligations 

4. Payment Processing

Payments are processed securely through trusted third-party payment providers such as:

• Square 
• PayPal 

We do not store or have direct access to your full payment card details.

Please review the privacy policies of these providers for further information.

5. Cookies

Our website may use cookies to:

• Improve website functionality 
• Remember your preferences 
• Analyse website traffic and performance 
• Support marketing and advertising activities 

You can manage or disable cookies through your browser settings.

6. Marketing Communications

If you opt in to receive marketing emails, we may send updates about:

• New crystal arrivals 
• Live sales and events 
• Educational content 
• Special offers 
• Spiritual and seasonal collections 

You can unsubscribe at any time using the unsubscribe link included in emails.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate the business, including:

• Payment providers 
• Delivery and postal services 
• Website hosting providers 
• Email marketing platforms 
• Professional advisers where legally required 

All third parties are expected to handle your information securely and lawfully.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders 
• Meet legal, tax, and accounting obligations 
• Resolve disputes 
• Maintain business records 

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you 
• Request correction of inaccurate information 
• Request deletion of your data 
• Withdraw consent for marketing 
• Object to certain processing activities 
• Request restriction of processing 
• Request transfer of your data where applicable 

To exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Website Security

We take reasonable technical and organisational measures to protect your information from:

• Unauthorised access 
• Loss 
• Misuse 
• Disclosure 
• Alteration 

However, no online transmission or storage system can be guaranteed to be 100% secure.

11. Spiritual Guidance Disclaimer

Any spiritual, metaphysical, tarot, oracle, or crystal-related content provided by The Crystal Collective is intended for personal insight, reflection, and entertainment purposes only.

It should not be considered medical, legal, financial, or psychological advice.

Customers remain responsible for their own decisions and actions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements 
• Website updates 
• Business developments 

The latest version will always be available on the website.

13. Contact

For any privacy-related questions or requests, please contact:

The Crystal Collective
Email: eleanor@thecrystalcollective.co.uk