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Welcome to The Crystal Collective. By accessing this website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our website or services.
1. About Us
The Crystal Collective is a UK-based business offering crystals, spiritual tools, educational content, and related products designed to support personal growth, reflection, and self-discovery.
Throughout these Terms & Conditions, “we,” “us,” and “our” refer to The Crystal Collective.
2. Acceptance of Terms
By using this website, placing an order, or engaging with our services, you confirm that:
If you do not agree with these terms, please do not use the website.
3. Products & Services
We aim to ensure all product descriptions, photographs, and pricing are accurate. However:
These natural characteristics are not considered faults.
All products are subject to availability.
We reserve the right to:
4. Spiritual & Educational Disclaimer
Products, tarot readings, crystal information, spiritual guidance, oracle content, and educational materials provided by The Crystal Collective are intended for:
They are not a substitute for:
Customers remain fully responsible for their own choices, actions, and decisions.
5. Pricing & Payment
All prices are listed in GBP (£) unless otherwise stated.
Payments are processed securely through trusted third-party providers, including:
We reserve the right to change pricing at any time without prior notice.
Orders will only be processed once payment has been successfully received.
6. Shipping & Delivery
Delivery times are estimates only and may vary due to postal delays or circumstances outside our control.
The Crystal Collective is not responsible for:
Customers are responsible for ensuring shipping details are entered correctly at checkout.
7. Returns & Refunds
Please refer to our separate Returns & Refunds Policy for full details regarding:
8. Intellectual Property
All content on this website, including but not limited to:
is the intellectual property of The Crystal Collective unless otherwise stated.
Content may not be copied, reproduced, distributed, or used commercially without written permission.
9. User Conduct
You agree not to:
We reserve the right to restrict or terminate access where misuse occurs.
10. Limitation of Liability
To the fullest extent permitted by law, The Crystal Collective shall not be liable for:
Nothing within these Terms excludes liability where exclusion is unlawful under UK law.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected and used.
12. Website Availability
We do not guarantee uninterrupted access to the website and reserve the right to:
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
For questions regarding these Terms & Conditions, please contact:
The Crystal Collective
Email: eleanor@thecrystalcollective.co.uk
At The Crystal Collective, every item is chosen with care, intention, and attention to quality. We want you to feel confident when purchasing from us, and we aim to make the returns process as clear and fair as possible.
1. Returns Eligibility
We accept returns on eligible items within 14 days of delivery in accordance with UK consumer law.
To qualify for a return:
2. Non-Returnable Items
Due to the nature of certain products, the following items cannot be returned unless faulty:
Crystals and natural stone products may contain natural variations, markings, inclusions, textures, or colour differences. These are part of their natural beauty and are not considered faults.
3. Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:
We will work with you to resolve the issue as quickly as possible through:
Please do not dispose of damaged packaging until the matter has been resolved.
4. Refunds
Once your return has been received and inspected, you will be notified regarding the outcome of your refund request.
Approved refunds will be processed back to the original payment method within approximately 5–10 working days, depending on your payment provider.
Original shipping costs are non-refundable unless:
5. Exchanges
We do not guarantee exchanges due to the unique and limited nature of many crystal pieces.
If you would like a replacement or alternative item, please contact us and we will do our best to assist.
6. Return Shipping
Customers are responsible for ensuring returned items are packaged securely.
We recommend using a tracked postal service, as The Crystal Collective cannot be held responsible for items lost or damaged during return transit.
7. Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, it must follow the returns process outlined above.
8. Contact
For all returns, refund requests, or order concerns, please contact:
The Crystal Collective
Email: eleanor@thecrystalcollective.co.uk